Terms & Conditions

1. Agreement to these terms

By accessing this website or using the Just Connect platform, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.

Where a signed service agreement exists between you and Just Connect, that agreement takes precedence over these terms to the extent of any conflict.

2. The services

Just Connect provides omnichannel business communication services including cloud telephony, AI voice bots, WhatsApp Business API access, and SMS and RCS messaging, together with related dashboards, automation tooling and integrations.

Specific features, capacity, service levels and commercial terms applicable to your account are set out in your service agreement or order form.

3. Acceptable use

You are responsible for how your organisation and its users use the platform. The following are prohibited.

• Sending unsolicited messages or making calls to recipients who have not provided valid consent, or to numbers on an applicable do-not-disturb or do-not-call registry.
• Transmitting content that is unlawful, fraudulent, misleading, defamatory, or that infringes the rights of others.
• Impersonating any person or organisation, or misrepresenting the origin of a call or message.
• Attempting to circumvent platform limits, security controls, or the policies of any underlying telecom operator or messaging provider.
• Using the services in any way that breaches applicable telecom regulation, data protection law, or the terms of third-party channel providers including Meta.

4. Consent, compliance and channel policies

Messaging and calling are subject to regulatory requirements and to the policies of the channel providers we connect to. You are responsible for obtaining and maintaining valid recipient consent, honouring opt-outs promptly, and ensuring your content complies with applicable policy.

Channel providers may reject templates, suspend sender IDs, or restrict accounts at their discretion. We will support you in resolving such issues, but we do not control those decisions and cannot guarantee approval or reinstatement.

5. Your account and data

You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. You must notify us promptly of any suspected unauthorised access.

You retain ownership of your data. We process it as described in our Privacy Policy and in your service agreement, and only as necessary to provide the services.

6. Fees and payment

Fees, billing cycle and payment terms are set out in your order form or service agreement. Usage-based charges — including per-conversation, per-message and per-minute rates set by telecom operators and channel providers — are billed according to actual usage.

Third-party channel rates may change with limited notice from the provider. We pass such changes through and will notify you as soon as we are made aware of them.

7. Availability and support

We work to keep the platform available and performant, and provide support in line with the terms of your agreement. Scheduled maintenance will be notified in advance where practicable.

The services depend on third-party telecom networks and channel providers. Interruptions originating from those networks are outside our control, and any service level commitments apply only to components we operate.

8. Limitation of liability

To the maximum extent permitted by law, Just Connect is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or relating to use of the services.

Our aggregate liability arising out of or relating to the services is limited to the amounts paid by you to Just Connect in the twelve months preceding the event giving rise to the claim.

9. Intellectual property

The platform, this website, and all associated software, documentation, trademarks and branding remain the property of Just Connect or its licensors. These terms do not grant you any rights in them other than the limited right to use the services as permitted.

10. Suspension and termination

We may suspend or terminate access where there is a material breach of these terms, non-payment, a legal or regulatory requirement, or activity that risks harm to the platform, to recipients, or to our relationships with telecom and channel providers.

Where circumstances allow, we will give notice and an opportunity to remedy before suspending service.

11. Governing law

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising out of or relating to these terms or the services.

12. Changes to these terms

We may update these terms from time to time. Continued use of the services after an update takes effect constitutes acceptance of the revised terms.