Delete your account and data

1. Who is asking

Just Connect is used by businesses, and most accounts are created by an employer for their staff. What can be deleted, and who may authorise it, depends on which of these you are.

• You are an agent, supervisor or admin using Just Connect at work — your login belongs to your employer's account. Ask your account owner to remove you, or write to us and we will act on their confirmation.
• You are the owner of a Just Connect business account — you can ask us to close the account and delete everything held under it.
• You were called by a business that uses Just Connect — we hold that record on their behalf, not our own. Contact that business directly; we will help them act on your request.

2. How to request deletion

Send an email to Info@justconnect.biz with the subject "Delete my account". Include the mobile number or email address the account uses, and the name of the business it belongs to. We may ask one question to confirm you are who you say you are — we will never ask for your password.

If you would rather speak to somebody, call 9240023456 during business hours and ask for account deletion.

3. What is deleted

• Your login, name, email address, phone number and extension.
• Your presence and activity history — when you were available, on a break, or on a call.
• Your personal settings, saved views and notification preferences.
• Call recordings, transcripts and voicemail belonging to your account, where your employer has not asked for them to be retained.
• Contacts, leads and notes you created, unless your employer keeps them as business records — see below.

4. What is kept, and why

Some records survive the deletion of an account, because they are not only about you.

• Records belonging to the business, not to you. A call your employer's customer made is that business's record of its own customer. Deleting your login does not delete their call log; only the account owner can ask for that.
• Billing and tax records, which Indian law requires us to keep for a defined period.
• Telecom logs that regulation requires an operator to retain, such as the fact a call was placed between two numbers at a time.
• Anonymous, aggregated figures that can no longer identify you — counts of calls handled, for example.
• Backups, which are deleted on their own schedule. Data removed from the live system is erased from backups within 30 days.

5. How long it takes

• We acknowledge every request within 2 business days.
• Deletion is completed within 30 days of the request being confirmed.
• Backups are overwritten within a further 30 days.
• We write to you when it is done.

6. Deleting the whole business account

An account owner can ask us to close the entire account. That removes every login on it, the call history, recordings, transcripts, contacts, campaigns and configuration, subject to the retention rules in section 4.

This cannot be undone, and we will ask the owner to confirm in writing before we begin. Phone numbers hosted with us are released or ported out as the owner instructs.

7. If you change your mind

Tell us before the deletion runs and we will stop it. Once it has completed, the data cannot be recovered — not by you and not by us.